SRT Policies

Registration and Payment for Classes

Online: Go to “Classes” and register. An email will be sent confirming payment and terms. Payment may be made with your Visa or MasterCard.

By Phone: Call 425-422-3449 to register. Payment may be made over the phone with your Visa or MasterCard. A confirmation of payment and terms will be mailed.

By Mail: Print the Mail-in Registration Form, fill it out, and send it along with a check or money order payable to:

Taya Countryman LMT, PO Box 1046, Lake Stevens WA 98258-1046.

A confirmation of payment and terms will be mailed.

Full Class: If any class should fill to capacity, a notice will be provided online that registration is closed for that class. Should a registration and payment be received after a class is closed, the participant will be notified and given a 100% refund within 30 days of receiving payment or they may apply their payment to a future class.

First Day of Class

Participants are asked to arrive 15-30 minutes prior to class to sign in, set up, and get acclimated with the classroom and facilities. Participants who are 20 minutes or more late, may not be admitted to class. The confirmation letter or email will include items to bring, appropriate clothing, and any other information needed for the class.

General Classroom Rules

Beverages must be in a sealable, non-breakable container. Children and pets are not allowed in class. Service animals are allowed when necessary. Perfumes, colognes and heavy scents are highly discouraged to accommodate those with sensitivities. Audio or video taping and photography by participants is not permitted. Any disruptive or unprofessional behavior will not be tolerated and the offender will be asked to leave.

Verification of Continuing Education Credit:

At the end of class and upon receipt of complete payment, participants will be given a certificate of completion. SRT will maintain records of completion for ten years. If a duplicate certificate is needed, there is a $25.00 processing fee.

Cancellation Policies

Cancellation of Class: In the event that an SRT class is cancelled for any reason, participants will be given a 100% refund within 30 days of the class being cancelled or the participant may apply their payment to a future class.

Participant No Show: In the event that a participant does not call or show up for a class, SRT will charge/retain the $25.00 non-refundable deposit for each class and refund any balance within 30 days of receiving a written letter or email request for refund or the participant may apply their payment to a future class.

Participant Cancellation: In the event that a participant cancels attending a class in advance, SRT will charge/retain the $25.00 non-refundable deposit for each class and refund any balance within 30 days of receiving a written letter or email request for refund or the participant may apply their payment to a future class.

Inclement Weather

Should weather conditions be severe or an unforeseen emergency exist, a class may be cancelled or delayed. Please call Taya’s cell phone 425-422-3449 or the designated instructor in the event of severe weather or emergency conditions.

Limitations on Liability

Taya Countryman LMT, Structural Relief Therapy (SRT), and all affiliated instructors are not responsible for any loss or personal injury, loss or damage to property, damage to participant or their personal property, while participants are at, traveling to or from, or participating in any SRT or SRT sponsored class. Participants are responsible for maintaining their own professional liability insurance.

SRT Merchandise Refund Policy:

If SRT merchandise arrives damaged, does not perform as you thought it would, or breaks within the warranty period, you should first contact us by phone or email so we can quick start the process. Next, we require a letter by mail for our records which clearly states the problem and/or damage to:

Taya Countryman LMT, PO Box 1046, Lake Stevens WA 98258-1046.

Every effort will be made to resolve the issue within 30 days of notification whether by refund, replacement, or repair. SRT may require the return of defective, damaged or unwanted merchandise before resolution can occur. The goal of SRT is always to provide quality in products and services and to resolve any situations with integrity and fairness to all parties involved.

Privacy Notice

Information Collection, Use and Sharing

SRT does not share, rent, or sell names or personal contact information with any outside entities. SRT is the sole owner of information collected on this website. We only have access to and collect information that you voluntarily give us via email or other direct contact with you. We will use your information to respond to you regarding any reason you contact us. We will only share your information with a third party outside our organization if necessary to fulfill your request (e.g. to ship an order).

Email Opt Out

You may opt out of any future contacts from us at any time. Unless you ask us not to, we may contact you via email in the future to notify you about specials, new products or services, or changes to this privacy policy.

Access to and Control Over Your Information

At any time, you may contact us via the email address or phone number given on this website to do the following:

See what information/data we have about you.
Change/correct any information/data we have about you.
Have us delete any information/data we have about you.
Express any concern you have about our use of your data.

Security

When you submit sensitive information via the website, we take precautions to protect your information both online and offline.

Wherever we collect sensitive information online (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or by looking for “https” at the beginning of the address of the web page.

Only employees who need the information to perform a specific job (e.g. billing or customer service) are granted access to personally identifiable information.

Confidentiality

Email and internet communications are not necessarily confidential and may not be received reliably or timely. Please deliver crucial or sensitive messages by a more secure means.

Ownership of Website Contents

Taya Countryman LMT is the exclusive owner of all materials posted on this website, including all information, content, data, images, illustrations, designs, icons, photographs and text including the intellectual property rights such as the trademarks residing inherent therein. No visitor to the website has any right to use, distribute, publish, modify, publicly display, transmit or reproduce any of the trademarks or contents of the website without the prior express written consent of Taya Countryman LMT, so please ask for permission.

Disclaimer

We reserve the right to correct any typographical errors, inaccuracies or omissions that may relate to services, product descriptions, pricing, and availability and to change or update information on this website at any time without prior notice.

IMPORTANT NOTE: The content of this website is in no way a substitute for seeking professional medical help. Please contact your primary physician if you have a medical condition, when seeking medical advice, or attempting to understand a medical problem.

Therapist Search List

Use this list only to further your personal wellness. Please interview and make responsible choices. Be sure the therapist you choose is currently licensed. Please discuss your concerns with the therapist before selecting to work with them. DO NOT take this list to mean a recommendation from Taya Countryman LMT or SRT. Each person listed is unique in their approach and style of working. We do not take any responsibility nor make any guarantee for your experience or outcome working with any of the listed individuals. By using this therapist search list, you accept total responsibility and recognize that you, your heirs and/or legal representatives forever release, waive, discharge and covenant not to sue Taya Countryman LMT or SRT should you for any reason incur an injury (physical, emotional or in any form whatsoever) caused by the listed therapist’s negligence or any other acts caused by the individuals on the list.

If you have feedback on any of the listed therapists, please feel free to contact us.